2.4.6. Combine familiarity and excitement
Stable and familiar working processes are vital, because people need tasks to focus their day-to-day work.
Still, people can not thrive on heads-down tasks alone. Exciting new challenges create opportunities to energize old friends and attract new ones, and give volunteers an important sense that they are all wrapped up in a great and important challenge. This excitement is crucially important to keep volunteers motivated on the daily work.